SHIPPING & DELIVERY POLICY

At Clara & Mae Boston, we want your shopping experience to be as smooth as possible from the moment you place your order until it arrives at your door. Please review our Shipping & Delivery Policy below for information about processing, shipping, tracking, and delivery.

1. Order Processing

Once your order has been placed and payment has been confirmed, our fulfillment team will begin preparing your order.

• Processing time: 1–3 business days
• Orders are not processed on weekends or public holidays
• During sales, holidays, or other busy periods, processing may occasionally take longer

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

2. Shipping & Delivery Times

Our estimated shipping time is:

8–12 business days after processing

Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, weather conditions, customs processing, or periods of high shipping volume.

3. Shipping & Fulfillment

Orders may be shipped directly from our fulfillment partners.

If your order contains multiple items, they may occasionally be shipped separately and arrive in different packages. In this case, you may receive separate tracking information for each shipment.

4. Tracking Your Order

Once tracking information becomes available, you will receive an email containing your tracking details.

Please allow some time for your tracking information to update after receiving your shipping confirmation, as carriers may need additional time to register your shipment in their system.

If you have any questions about your tracking information, please contact us at support@claraandmae.com.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us at support@claraandmae.com as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that the delivery address can still be changed.

6. Lost or Delivered Packages

If tracking shows that your package has been successfully delivered but you cannot locate it, we recommend first checking with household members, neighbors, and the shipping carrier.

Please also confirm that the shipping address provided with your order was correct.

If you are still unable to locate your package, contact us at support@claraandmae.com and our customer care team will do its best to assist you.

7. Delivery Delays

While we aim to have every order delivered within the estimated timeframe, unexpected delays can occasionally occur.

Clara & Mae Boston cannot guarantee delivery dates where delays result from circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, or other logistical issues.

8. Contact Us

For questions regarding shipping, tracking, delivery, or your order, please contact us:

Clara & Mae Boston
Email: support@claraandmae.com

We aim to respond to all inquiries within 1–2 business days.

Last updated: December 2025

This Shipping & Delivery Policy may be updated from time to time. Any changes will become effective once the revised policy is published on our website.