TERMS & CONDITIONS

These Terms & Conditions apply to all purchases made through the Clara & Mae Boston website. By placing an order with us, you agree to the terms set out below. Please review them carefully before completing your purchase.

Clara & Mae Boston
Email: support@claraandmae.com
Website: claraandmae.com

1. Applicability

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all products, services, and purchases made through our website.

2. Product Information

We do our best to ensure that all product descriptions, photographs, colors, sizing information, and other details displayed on our website are accurate and up to date. However, minor differences, errors, or inaccuracies may occasionally occur.

Please note that product colors may also appear slightly different depending on your screen or device settings.

If you believe there is an issue with the information provided for a product, please contact us at support@claraandmae.com and our team will be happy to assist.

3. Ordering & Payment

Orders will be processed once full payment has been successfully received.

Available payment methods may vary depending on your location and the options displayed at checkout.

All prices are shown in USD unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change at any time without prior notice.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, or product unavailability.

4. Processing & Delivery

We aim to prepare and deliver your order as quickly as possible. Our estimated timeframes are:

Processing time: 1–3 business days
Shipping time: 3–7 business days, depending on your location

Orders may be shipped directly by one of our fulfillment partners.

All delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carriers, weather, holidays, customs, or other circumstances outside our reasonable control.

5. Returns & Cancellations

For complete information regarding returns, refunds, exchanges, and order cancellations, please refer to our Return & Refund Policy.

We recommend reviewing this policy before completing your purchase.

6. Shipping & Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Clara & Mae Boston cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

If tracking indicates that an order has been delivered but you cannot locate your package, or if your order arrives damaged, please contact us at support@claraandmae.com. Our customer care team will do its best to assist you.

7. Intellectual Property

Unless otherwise stated, the content available through our website, including text, branding, logos, photographs, graphics, designs, and other materials, belongs to Clara & Mae Boston or the respective rights holders.

Such materials may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior authorization from the applicable rights holder.

8. Complaints

Your experience matters to us. If you have a complaint or concern regarding your order or our service, please contact us at support@claraandmae.com.

We aim to respond to complaints within 5 business days and will make reasonable efforts to reach a fair and appropriate resolution.

9. Applicable Law

These Terms & Conditions are governed by applicable laws of the United States, together with any state or local laws that may apply.

Nothing in these Terms & Conditions is intended to limit any mandatory consumer rights available to you under applicable law.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact our customer care team:

Clara & Mae Boston
Email: support@claraandmae.com

We aim to respond to customer inquiries within 1–2 business days.

Last updated: September 2026

Clara & Mae Boston reserves the right to update these Terms & Conditions from time to time. Any changes will become effective once the revised terms are published on our website.